At DaiDuongTranhBa, we strive to resolve any disputes fairly and amicably. This Dispute Resolution Policy outlines the steps we will take to resolve disputes that may arise between you and us regarding our services, website usage, or any other matter. By using our website, you agree to abide by this policy.
1. Initial Resolution
We encourage users to contact us directly with any concerns or disputes regarding our services, content, or products. Please email us at contact@daiduongtranhba.com with a detailed description of the issue you are facing, and we will aim to address your concerns as quickly as possible.
- Response Time: We strive to respond to all inquiries within a reasonable time frame, typically within 5-7 business days.
- Resolution Efforts: Our goal is to reach a fair and amicable resolution that satisfies both parties, whether through a direct solution, clarification, or compromise.
2. Mediation
If the initial resolution does not resolve the dispute, we encourage both parties to attempt mediation. Mediation is a voluntary and confidential process where an impartial third party helps facilitate a resolution.
- Mediator Selection: Both parties will mutually agree on a mediator to assist with the resolution.
- Costs: Each party will bear its own costs related to the mediation process, unless otherwise agreed upon.
3. Arbitration
If the dispute cannot be resolved through initial resolution or mediation, both parties agree to submit the dispute to binding arbitration. Arbitration will be conducted in accordance with the rules of an agreed-upon arbitration body. By agreeing to this policy, both parties waive their right to a court trial.
- Arbitration Location: Arbitration will take place in [Location], unless otherwise agreed upon.
- Arbitrator’s Authority: The arbitrator’s decision will be final and binding on both parties. The arbitrator will have the authority to grant any relief or remedy that is deemed appropriate under applicable law.
- Costs of Arbitration: The costs of arbitration will be shared equally between both parties unless the arbitrator decides otherwise.
4. Governing Law
This Dispute Resolution Policy will be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles.
5. Exceptions to Dispute Resolution Procedures
This policy does not apply to claims that fall under the jurisdiction of a court or any dispute that cannot be resolved through arbitration under applicable laws.
- Emergency Injunctive Relief: If either party seeks emergency injunctive relief or other similar remedies, the dispute may be addressed in a court of competent jurisdiction without resorting to the dispute resolution procedures outlined above.
6. Changes to This Policy
We may update this Dispute Resolution Policy from time to time. Any changes will be posted on this page with the updated date. We encourage users to review this policy periodically to stay informed about how we handle disputes.
7. Contact Us
If you have any questions or concerns about this Dispute Resolution Policy or need assistance with a dispute, please contact us at contact@daiduongtranhba.com.
